Shipping & COD Policy
Fast Delivery • Secure Orders • Trusted Service
MySouq.lk Shipping Policy
We aim to deliver your orders safely and on time across Sri Lanka using trusted courier partners.
1. Delivery Information
- Island-wide delivery across Sri Lanka
- Standard delivery: 3–5 working days
- Remote areas may take longer
Order Processing
- Processed within 1–2 working days
- Weekend orders processed next working day
Shipping Charges
- Shown at checkout
- Based on location and product size
2. Delivery Conditions
- Provide correct name, phone, and address
- Unreachable customers may face order return
- Re-delivery charges may apply
3. Cash on Delivery (COD)
We offer COD across Sri Lanka for customer convenience.
Order Verification
- Orders may be confirmed via call or WhatsApp
- Unverified orders may be cancelled
High Value Orders
- Advance payment may be required
Fraud Protection
- Fake orders may lead to COD restriction
- Repeated misuse may result in blacklisting
4. Order Cancellation
- Allowed before dispatch
- Not possible after shipping
5. Damaged or Incorrect Items
- Report within 3 days with photos
- Handled as per Return Policy
6. Contact Us
WhatsApp: 0771287939
Email: info@mysouq.lk
Website: www.mysouq.lk